Privacy Policy
Last updated: January 17, 2026
1. Introduction
Pereira Systems ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business name, and billing information
- Business Information: Industry, location, team size, and service offerings
- Content: Messages, templates, and other content you create through the Service
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, and actions taken within the Service
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and referring URLs
2.3 Information from Third Parties
- Authentication Providers: Information from Google or other OAuth providers when you sign in
- Payment Processors: Transaction information from Stripe
3. SMS and Communication Data
Important: Our Service processes SMS messages on behalf of our customers (contractors). This section describes how we handle this data.
3.1 Data We Process
- Phone numbers of message recipients
- Message content (sent and received)
- Message timestamps and delivery status
- Opt-out preferences
3.2 How We Use SMS Data
- To deliver messages on behalf of our customers
- To process opt-out requests and maintain do-not-contact lists
- To provide analytics and reporting to our customers
- To improve our AI-powered response features
- To comply with legal requirements
3.3 SMS Data Retention
We retain SMS message data for as long as the customer account is active, plus an additional period as required for legal compliance. Customers may request deletion of their data at any time.
3.4 Third-Party SMS Providers
We use Twilio to send and receive SMS messages. Twilio processes message data in accordance with their privacy policy. We do not sell SMS data to third parties.
4. How We Use Your Information
- To provide and maintain the Service
- To process transactions and send billing information
- To send administrative communications
- To respond to customer support requests
- To improve and personalize the Service
- To detect and prevent fraud or abuse
- To comply with legal obligations
5. Information Sharing
We may share your information with:
- Service Providers: Third parties that help us operate the Service (hosting, payment processing, SMS delivery)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information or SMS data to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent
To exercise these rights, please contact us at privacy@pereirasystems.com.
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings.
9. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance.
12. Contact Us
For questions about this Privacy Policy or our data practices, please contact us at:
Pereira Systems
Email: privacy@pereirasystems.com
13. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, request deletion, and opt-out of sales. We do not sell personal information.
14. GDPR Compliance
For users in the European Economic Area, we process personal data in accordance with the General Data Protection Regulation. Our legal bases for processing include consent, contract performance, and legitimate interests.